Wallet Loyalty
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We're a small team and answer support requests directly.

Contact

Email: [email protected]
Response time: within 1 working day, Monday–Friday.

Common questions

I can't sign in — the magic link didn't arrive

Check your spam folder. If still missing, request a new link; previous links are single-use and short-lived. Make sure you typed the same email you signed up with.

My customer's wallet pass isn't updating

Apple Wallet pass updates are delivered via APNs and can take a few minutes. The customer's device must have notifications for the pass enabled. Google Wallet updates appear immediately when the device next syncs.

How do I cancel my subscription?

Open the app, go to Billing → Manage plan, and use the Stripe billing portal to cancel. Cancellation is effective at the end of the current paid period.

How do I delete my account?

See Delete your account.

I'm a customer of a shop, not a shop owner

Wallet Loyalty is a tool used by shops to issue loyalty cards. If you have a question about a specific loyalty program, contact the shop directly. For privacy questions about your own data, email [email protected] and we will route you to the right merchant or handle the request directly.

Status

Service health: api.walletloyaltycard.com/health

More help

Other ways we can help

  • Read the guides

    Step-by-step help for designing your card, stamping at the counter, sending messages and billing.

    Open the guides

  • Can't sign in?

    There is no password. Enter the email you signed up with and we send you a fresh sign-in link. If it does not arrive, check your spam folder.

    Sign in

  • New to Wallet Loyalty?

    Try it free for 14 days. Design your card first, add payment details when you launch, and nothing is charged until day 15.

    Start 14 days free