Do customers need to download an app?

No. The pass lives inside Apple Wallet or Google Wallet, both pre-installed on every modern smartphone.

Does the loyalty pass work on both iPhone and Android?

Yes. We render Apple Wallet (.pkpass) for iPhone and Google Wallet for Android from the same shop setup.

How much does Wallet Loyalty cost?

Free for up to 10 customers per location. Paid plans start at €19 per location per month with volume discounts at scale. See the pricing guide.

Can I send marketing pushes to all my customers?

Only to those who explicitly opted in at sign-up. GDPR is enforced; null/unanswered consent is treated as no.

Do you support multiple locations?

Yes — one shop can run across many stores with role-based staff access per location.

Can I customise the look of the loyalty card?

Yes — upload your logo and pick a brand color. The pass renders consistently across both platforms.

How quickly do stamps appear on the customer's pass?

Within 1-3 seconds for most devices through wallet push channels.

What happens if a customer loses their phone?

They can re-add the pass on a new device using the email they signed up with. Stamp history is preserved.

Can I change the program after launch?

Yes — adjust threshold, reward, and branding any time. Existing customers keep their current program until redemption.

Is there a free trial of the paid features?

Yes — a 14-day preview window enabled automatically on every new shop, no credit card required. The countdown starts when your first customer claims a card, not when you sign up, so you get the full two weeks with real customers.

Wallet Loyalty Frequently Asked Questions

Quick answers to the questions we get most often. For deeper coverage, follow the related links into each topic's dedicated guide.

Frequently asked questions

Step-by-step guide to creating a digital loyalty stamp card that lives inside Apple Wallet and Google Wallet — no app downloads, no plastic cards.

Wallet Loyalty Pricing and Plans Explained

Free tier, 14-day preview, paid plans, multi-location discounts, and overage pricing — what each includes and how billing works.

Apple Wallet vs Google Wallet for Loyalty Cards

How a wallet loyalty pass behaves differently on iPhone and Android. Layout, push delivery, lock screen, and platform quirks explained.

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Wallet Loyalty Frequently Asked Questions

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Frequently asked questions

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