Wallet Loyalty Frequently Asked Questions
Quick answers to the questions we get most often. For deeper coverage, follow the related links into each topic's dedicated guide.
Top questions
Use the questions below as a quick reference. Each links into a longer explanation.
Frequently asked questions
No. The pass lives inside Apple Wallet or Google Wallet, both pre-installed on every modern smartphone.
Yes. We render Apple Wallet (.pkpass) for iPhone and Google Wallet for Android from the same shop setup.
€19 per location per month, with 500 customers per location included and volume discounts at scale. Every new shop starts with a 14-day free trial. See the pricing guide.
Only to those who explicitly opted in at sign-up. GDPR is enforced; null/unanswered consent is treated as no.
Yes — one shop can run across many stores with role-based staff access per location.
Yes — upload your logo and pick a brand color. The pass renders consistently across both platforms.
Within 1-3 seconds for most devices through wallet push channels.
They can re-add the pass on a new device using the email they signed up with. Stamp history is preserved.
Yes — adjust threshold, reward, and branding any time. Existing customers keep their current program until redemption.
Yes: every new shop gets 14 days free with everything unlocked. You add payment details when you launch your card, nothing is charged until day 15, and you can cancel in Billing before then.
Related guides
Step-by-step guide to creating a digital loyalty stamp card that lives inside Apple Wallet and Google Wallet — no app downloads, no plastic cards.
The 14-day free trial, the paid plan, multi-location pricing and overage: what each includes and how billing works.
A practical guide to what your customers see on each phone: pass layout, push delivery, updates, sharing, and when Apple Wallet is gated.
Keep reading
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