Where do invoices get sent?

To the owner email. Add a billing-only contact under Billing -> Tax details if accounting needs them too.

We don't pro-rate cancellations within a billing period. For genuine billing errors, contact support and we'll fix it.

How to View Invoices and Manage Billing

Billing in Wallet Loyalty is powered by Stripe. Invoices are generated automatically each month and stored under your account.

Where to find your invoices

Open Billing -> Invoices. Each invoice can be downloaded as a PDF that includes your shop's name, VAT number (if entered), and the line items for the period.

Adding your VAT number

Open Billing -> Tax details. Enter your VAT registration number and country. Invoices for subsequent periods will include it. (We don't backdate invoices, so add the number before your first paid month if you can.)

Updating payment method

Billing -> Payment method. Add or update your payment details through Stripe's secure form. We never see your card number.

Changing plan or cancelling

Plan changes take effect at the start of the next period. Cancelling stops the renewal: at the end of the period the shop is paused (customers keep their cards; new customers, stamps and messages stop) and nothing is refunded for the current period. Annual plans are non-refundable mid-period.