How to Manage Your Loyalty Customer List
Every customer who claims a pass is added to your shop's customer list. From there you can search, view stamp history, add manual stamps, and export the list.
Finding a customer
Open the Customers tab. Search by name, email, or phone. Tap a customer to see their profile.
The customer profile
- Stamp history with timestamps and which staff member added each stamp.
- Reward redemptions.
- Sign-up details and marketing consent status.
- Notes — staff can add free-form text (e.g. "regular oat milk").
Adding manual stamps
If a customer forgot their phone, tap their profile and use "Add stamp manually". The stamp is logged with your name and a timestamp.
Exporting the list
Owners can export the customer list as a CSV from More -> Profile -> Export data. The export respects GDPR: customers who opted out of marketing are clearly marked, and you must not import them into third-party email tools.
Frequently asked questions
Related guides
How to add stamps, redeem rewards, and handle edge cases like lost phones or scan failures at the counter.
Why marketing pushes only reach customers who explicitly opted in, how unsubscribe works, and what happens to customer data on deletion.
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